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ACTIVEON.COM Shipping and Delivery Policy

Shipping Cost Calculation

The shipping cost of FedEx 2nd Day or FedEx Overnight is calculated by carton dimension and the total weigh of the items that are ordered. The other factors involved in calculating shipping cost are the distance between our warehouse in CA, your shipping address, and the level of shipping service requested.

Confirmation of Shipment and Shipments Status Tracking

When your ACTIVEON order has shipped from our warehouse, you will receive an email confirmation that includes all of the detail you need to track your delivery all throughout the process up until you receive your order.

Same Day Shipping Cutoff Time

Our cutoff time for same day shipment is 11:00 AM Pacific (Monday – Friday & Non-Holidays). Same day shipping is offered for orders shipping to a U.S. address with a service level of FedEx 2-Day or FedEx Overnight that you select during our checkout process.

Delivery Time Estimates:

When will I receive my order?

The time it takes to receive your order depends on the Service Level you select during the checkout process, and the time of day you place your order. Orders placed before 11:00 AM Pacific will usually ship the same day (for FedEx 2-Day and Standard Overnight)

• Ground Shipping, West Coast – 1-3 business days, East Coast 5-7 business days
• FedEx 2-Day, 2 business days
• FedEx Standard Overnight, Next business day delivery

FedEx Ground Shipment Delivery Map Guide

The below map is an estimate guide for FedEx ground shipments in the US only.

Still have a question?

Please call our Customer Service Center

1-858-798-3300
Monday through Friday 8:00 AM to 5:00 PM

Policy Updated:
March 19, 2015

How to return ACTIVEON product purchased on ACTIVEON.COM

Instructions:

If at any time within 30 days of receiving your order, you are not 100% satisfied, you may return it to us for a refund. No questions asked. Associated shipping fees are not refundable.

Please contact ACTIVEON Customer Service at 1-858-798-3300

Request a Return Merchandise Authorization (RMA) number by contacting the ACTIVEON customer service center.

Items must be received within 14 days of issuing the RMA without any damage or other conditions not covered under warranty.

Write your RMA number on the box and send to:

ACTIVEON Returns Center
7835 Trade St. Suite 300
San Diego, CA 92121

Please note: This instruction only applies to orders placed on the ACTIVEON online store at www.activeon.com/shop

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