Welcome to Product Support. Get the help you need.


Latest Firmware Updates

Improve the performance of your product with fixes and new features by installing the latest updates!
Please update the software of your device to the latest version for optimal performance if it is not the newest version.

Download Service

Get the latest firmware, download the bi-lingual user manuals.


Find answers for your questions here

Contact Us

If you have any inquiries, request for services or any suggestions, do not hesitate to contact us.

Product Registration

We recommend you to register your product on the ACTIVEON website. If you register your product, you can easily verify your ownership and receive User Manuals, Warranty information and latest firmware on your products list.


You must be aware of the Terms and Policies in order to use the ACTIVEON website. Please read it carefully before you access the website.

Return Policy

This instruction only applies to orders placed on the ACTIVEON online store at


If at any time within 30 days of receiving your order, you are not 100% satisfied, you may return it to us for a refund. No questions asked. Associated shipping fees are not refundable.Please contact ACTIVEON Customer Service at 1-858-798-3300
Request a Return Merchandise Authorization (RMA) number by contacting the ACTIVEON customer service center. Items must be received within 14 days of issuing the RMA without any damage or other conditions not covered under warranty.Write your RMA number on the box and send to:
ACTIVEON Returns Center
7835 Trade St. Suite 300 San Diego, CA 92121
Please note: This instruction only applies to orders placed on the ACTIVEON online store at

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